Refund & Cancellation Policy
How billing, UPI AutoPay mandates, cancellations, and refunds work for OnMarQ360 subscriptions
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1. Billing & AutoPay Overview
OnMarQ360 subscriptions are billed in advance on a prepaid, recurring basis (monthly or annual, as selected at checkout). Recurring payments are collected through a UPI AutoPay mandate set up via our payment partner, Cashfree Payments.
When you subscribe, you authorize a UPI AutoPay mandate that permits OnMarQ360, through Cashfree, to automatically debit your linked bank account for each billing cycle until the mandate is paused or cancelled.
Important: Because billing is prepaid, cancelling or pausing your AutoPay mandate stops future debits — it does not automatically refund the amount already charged for the current billing cycle. See Section 3 for refund eligibility.
2. Free Trial
New organizations get a 14-day free trial. Setting up a UPI AutoPay mandate is not required to start the trial, and no amount is debited during the trial period itself.
- If you choose to authorize an AutoPay mandate during the trial so your subscription can continue automatically once the trial ends, the mandate is not charged until then.
- You may cancel at any time during the trial at no cost — nothing is charged and no refund is applicable since no payment was collected.
- If you have authorized a mandate and do not cancel before the trial ends, your first AutoPay debit will be collected automatically to begin your paid subscription.
3. Cancelling Your Subscription / AutoPay Mandate
You can cancel anytime. There are no long-term lock-ins or cancellation fees.
Cancel from your Billing Dashboard
Go to Organization Settings → Billing & Subscription in the OnMarQ360 app and select "Cancel Subscription." This immediately stops the AutoPay mandate from collecting future payments.
Cancel the Mandate from Your UPI App / Bank
Because AutoPay mandates are managed by NPCI/UPI, you can also revoke the mandate directly from your UPI app (e.g., GPay, PhonePe, Paytm) or your bank, under "Manage Mandates" or "AutoPay." We recommend cancelling from your OnMarQ360 dashboard as well, so your subscription status stays in sync.
Contact Support
You may also email admin@rskonlineservices.com with your organization name and subscription ID to have our team process the cancellation on your behalf.
What happens after cancellation: You retain access to your paid plan and features until the end of the billing cycle you've already paid for. No further AutoPay debits will occur. After that date, your organization moves to a restricted/inactive state until you resubscribe.
4. Refund Policy
As subscriptions are prepaid, we do not offer prorated or partial refunds simply for cancelling mid-cycle or for unused days within a billing period. Refunds are considered only in the following circumstances:
- Duplicate charge: Your AutoPay mandate or a manual retry resulted in being charged more than once for the same billing cycle.
- Unauthorized debit after cancellation: A payment was collected after your mandate was successfully cancelled.
- Payment gateway / technical error: An amount was debited due to a verified error in the Cashfree payment flow (e.g., failed transaction that still deducted funds).
- Extended service unavailability: OnMarQ360 was materially unavailable for a significant part of a paid billing cycle due to an issue on our end, at our discretion.
Refund requests outside these circumstances — such as change of mind, non-usage of the platform, or dissatisfaction with features — are evaluated on a case-by-case basis and are not guaranteed.
5. How to Request a Refund
Email us within 7 days of the disputed charge with your organization name, subscription ID, the transaction/UTR reference, and a description of the issue:
Email: admin@rskonlineservices.com
Subject Line: "Refund Request - [Organization Name] - [Subscription ID]"
Review Time: 3-5 business days from receipt of a complete request
Refund Credit Time: If approved, 5-7 business days to reflect in your original payment method, depending on your bank/UPI provider and Cashfree's processing timelines
6. Pausing Instead of Cancelling
If you need a temporary break rather than a full cancellation, you can pause your AutoPay mandate from Billing Settings. Pausing stops future debits without cancelling your subscription outright; you can resume at any time and billing will restart from your next cycle.
7. Contact Us
For any billing, AutoPay mandate, cancellation, or refund questions:
Email: admin@rskonlineservices.com
Mailing Address:
RSK Online Services Pvt. Ltd.,
Plot No. 649, HARIKRUPA, Old Bagadganj Road,
Near Brahmakumari Aashram, Opp. NIT Ground,
Nagpur, Maharashtra – 440008, India
Frequently Asked Questions
Will I get a refund if I cancel mid-cycle?
No, not automatically. Subscriptions are prepaid, so cancelling stops future AutoPay debits but does not refund the current, already-paid cycle. You keep access until that cycle ends.
How do I stop future AutoPay debits?
Cancel or pause your subscription from Billing Settings in the OnMarQ360 app, or revoke the mandate directly from your UPI app/bank under "Manage Mandates."
I was charged after cancelling — what do I do?
Email admin@rskonlineservices.com with your subscription ID and transaction reference. Verified unauthorized post-cancellation debits are refunded in full.
Does the free trial require payment setup?
No. The 14-day trial requires no card or AutoPay mandate. If you do link a mandate during the trial, nothing is charged until the trial ends.
How long do approved refunds take?
We review requests within 3-5 business days. Once approved, funds are returned to your original payment method within 5-7 business days, subject to your bank's or UPI provider's own processing time.